Privacy Policy

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Privacy Policy

Last updated: 06-07-2026

Charp (“Charp”, “we”, “us”, or “our”) operates the website https://charpmenswear.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from the Site. By using the Site, you agree to the practices described here.

This policy is framed in line with the Information Technology Act, 2000 (and the SPDI Rules, 2011) and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

Information you give us:

  • Name, billing and shipping address, email address, and phone number
  • Order details and purchase history
  • Payment information (processed by our payment gateway — see Section 4)
  • Any information you provide when you contact support, leave a review, or sign up for our newsletter

Information collected automatically:

  • Device and browser type, IP address, and operating system
  • Pages viewed, time on site, and referring URLs
  • Cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use your information to:

  • Process, fulfil, and deliver your orders
  • Communicate with you about orders, returns, and support queries
  • Send marketing messages only where you have opted in (you can opt out anytime)
  • Improve our products, website, and customer experience
  • Detect and prevent fraud, and comply with legal obligations

3. Legal Basis and Consent

We process your personal data based on your consent, the need to perform our contract with you (fulfilling your order), and our legitimate business and legal obligations. You may withdraw consent for optional processing (such as marketing) at any time by contacting us.

4. Payments

We do not store your full card or banking details on our servers. Payments are processed securely by our third-party payment gateway, Razorpay, which maintains its own PCI-DSS-compliant security standards and privacy policy.

5. Sharing and Disclosure

We do not sell your personal information. We share it only with:

  • Logistics and courier partners to deliver your orders
  • Payment processors to complete transactions
  • Service providers who help us run the Site (hosting, analytics, email)
  • Authorities, where required by law or to protect our rights

6. Cookies

We use cookies to keep your cart working, remember preferences, and understand how the Site is used. You can disable cookies in your browser, but some features of the Site may not function properly as a result.

7. Data Retention

We keep your personal data only as long as needed to fulfil the purposes described here, or as required by tax, accounting, and other legal obligations.

8. Your Rights

Subject to applicable law, you may:

  • Access, correct, or update your personal data
  • Request deletion of your data
  • Withdraw consent to optional processing
  • Opt out of marketing communications

To exercise any of these rights, contact our Grievance Officer (Section 10).

9. Data Security

We use reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Grievance Officer

In accordance with Indian law, the contact details of our Grievance Officer are:

We aim to acknowledge complaints within 48 hours and resolve them within the timelines prescribed by law.

11. Children’s Privacy

The Site is intended for users aged 18 and over. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Continued use of the Site after changes means you accept the revised policy.

13. Contact Us

For any privacy questions, email charpmenswear@gmail.com or write to Address: #8, Hunuman complex, Kogilu layout, Yelahanka, Bangalore 560064.